Contact us
Questions about an order? Your order email is the quickest way to us.
Reply to your order confirmation and your order comes with your message, which means we can get started on it right away.
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Faster answers
Your order details arrive with your message, which means there is nothing for us to look up before we can help.
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Nothing to fill in
No form and no order number to track down. A line or two is all it takes.
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Right the first time
We see exactly what you ordered and where it is going, which means our answer fits your order.
Have an account? Your orders are there too. Log in
Quick answers
The order questions we hear most
Many of these have an answer you can act on right now. If yours is not here, reply to your order email.
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Need to change your shipping address?
Open your order confirmation and press Update shipping address. If you do not see that button, reply to the email with your correct address.
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Marked delivered, but not there yet?
Carriers sometimes mark a package as delivered shortly before it arrives. Wait two days before contacting the carrier. If it still has not arrived, reply to your order email.
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Seeing a pending or double charge?
When a checkout does not pass postal code verification, your bank can show it as a pending charge. That is a temporary hold rather than a payment, and it drops off on its own after a few days, depending on your bank.
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When will my order ship?
Read our shipping infoOrders placed Monday to Friday before 2pm ET, or Saturday before 12pm ET, ship the same day. Your shipping confirmation email has the tracking link.
Questions about your skin
Not sure which products suit you?
That depends on your skin, which is why these questions are best answered in a consultation rather than by email. We will look at your skin together and work out what suits it and your lifestyle, virtually or at our New York City LAZ Clinic.
Everything else
Send us a message
Use this form for anything that is not about an order you have placed, such as a question about a product, the clinic, partnerships or press.
Reply to your order confirmation instead. Your order details come with it, which means we can help you sooner.